Terms of service

Who you are contracting with

Meetsy Georgia is a trading name. The contracting party is LLC Meetsy Georgia, a limited liability company registered in Georgia on 22 April 2025 by the LEPL National Agency of Public Registry (Ministry of Justice of Georgia), identification number 400429531, extract B26406272. Director: Ana Ormotsadze.

Registered address: Pshavi Street N34, floor 2, apartment N4, Chugureti district, Tbilisi, Georgia. Contact: Hello@meetsygeorgia.ge, +995 555 655 445.

You can verify the registration yourself: search identification number 400429531 at https://enreg.reestri.gov.ge.

What these terms are

These terms describe how we work, so that nothing in the process is a surprise. They apply to the site, to an enquiry and to the work itself: corporate events, business tours, incentive trips, team-building programmes and private group tours in Georgia.

Every project is arranged under a signed contract with its own proposal, payment schedule and cancellation scale. Where that contract and this page differ, the signed contract governs — and we point out any difference before you sign, not after.

How work begins

An enquiry through the site, WhatsApp or Telegram is not yet a booking. We start with a free consultation, establish the format, the number of participants, the dates and the budget range, and only then prepare a proposal.

The dates become yours when the contract is signed and the first payment is received. Until then venues, hotels and guides may be taken by another group, and we say so honestly rather than letting you assume otherwise.

The proposal and what it covers

The proposal lists every line separately: our fee, venues, hotels, transport, catering, guides and hosts, activities and excursions, equipment, and anything else you asked for. If a line is not in the proposal, it is not in the price.

Prices for hotels, venues, transport and other suppliers are their prices, not ours, and they move with the season and the exchange rate. We fix them in the proposal once the supplier confirms — before that they are indicative.

The number of participants drives most of the budget. A change in the headcount changes the proposal, and we recalculate it in writing rather than absorbing the difference silently.

Flights, visas and travel insurance for participants are not part of the proposal unless it says so explicitly.

Payments

Work is paid in stages tied to the suppliers' own deadlines: hotels, venues and transport are secured with prepayments well before the dates, and those deadlines are what the schedule follows.

The exact split, the currency and the dates are set out in your contract. Prepayments passed on to a hotel or a supplier are governed by that party's own cancellation terms, which we show you before you commit.

Corporate clients receive an invoice and the closing documents required for their accounting; the bank details for payment are only those stated in the contract.

Suppliers, venues and hotels

We select, contract and coordinate the suppliers, and we are answerable to you for how the programme runs. Some agreements — usually a hotel or a large venue — are signed by you directly; we prepare them and explain what you are signing.

If a supplier fails, we replace them at an equivalent level and take the coordination on ourselves. Where the failure is the supplier's, the money is recovered from that supplier under their agreement.

Participants and group lists

Hotels, transfers, insurance and some venues need a list of participants by a set deadline. We name that deadline in the proposal. Names added or changed after it may cost extra or may not be possible at all — that depends on the supplier, and we tell you which.

Participants take part in the programme voluntarily and are responsible for following the instructions of guides, drivers and hosts, and for their own documents and belongings.

Weather, roads and active programmes

Mountain routes, off-road trips, rafting and other active formats depend on weather and road conditions. For safety we may change a route, a timing or an activity, or replace it with an equivalent one; that is not a breach of the contract. For any outdoor part of a programme we agree a backup plan in advance.

Active programmes carry real risk. Participants confirm that their health allows them to take part, and we recommend travel insurance that covers the activities in the programme.

Genuine force majeure — a natural disaster, an epidemic, a closed border, an act of the authorities — suspends the obligations of both sides. In that case we return whatever has not yet been paid on to suppliers and help move the dates.

Changes, postponement and cancellation

Tell us as early as you can. The earlier a change comes, the more of the budget survives it — this is not a policy, it is simply how supplier deadlines work.

The cancellation scale and what is refundable at each stage are written into your contract. Sums already paid to a hotel, a venue or a supplier follow that party's terms and are not always recoverable; we say which is which rather than promising a full refund we cannot deliver.

A postponement is not a cancellation: whenever suppliers allow it, we move the booking to new dates instead of losing it.

Photography, film and the portfolio

We would like to show the work: photographs and film from your event or tour may appear in our portfolio, on social media and in press coverage.

You may refuse this — entirely or with conditions, such as no faces of participants, no company name, or no publication before a certain date. Tell us before the event and we write it into the contract. A refusal costs nothing and changes no price.

The shooting rights sit with the photographers and videographers we commission. What you receive, and in what form, is set out in the proposal.

Liability

We are responsible for the quality of our own work: the programme, the choice and coordination of suppliers, the schedule and the running of the days.

We are not responsible for the behaviour of participants, damage they cause to a venue, a hotel or a vehicle, decisions you take against our written advice, or acts of state bodies and border authorities.

Our liability is limited to the amount of our own fee, save in cases of intent or gross negligence. Supplier liability lies with each supplier under their own agreement.

If something goes wrong

Write to Hello@meetsygeorgia.ge or call +995 555 655 445. We answer complaints within three business days and tell you what we will do and by when.

If we cannot resolve it between us, you keep every right you have under Georgian law — nothing on this page limits that.

Law, jurisdiction and changes

These terms are governed by the law of Georgia, and disputes that cannot be settled amicably are heard by the courts of Georgia.

We may update this page. The version that applies to your project is the one in force on the day the contract was signed, and the date at the top tells you which that is.